Privacy Policy


SynapHive.com website.
Last Updated: July 25, 2025

1. Introduction

SynapHive.com and Synap Hive mobile applications ("Apps") are owned and operated by Synap Hive (data controller). By using our services, you agree to this Privacy Policy.

2. Information We Collect

  • Automated Data:
    Device information (IP address, browser type, cookies) and usage behavior (pages visited, referral sources) when you access our site or Apps.

  • Provided Data:
    Name, email, address, payment details, and other information submitted during registrations, purchases (including App versions), or support requests.

3. Why We Process Your Data

  • Ensure functionality, security, and fraud prevention.

  • Process transactions (including in-App purchases).

  • Deliver services (e.g., newsletters, support).

  • Analyze aggregated usage statistics (non-identifiable).
    Without required data, features like purchases may be unavailable.

4. Your Rights (EEA Residents)

You may:
① Access, correct, or delete your data.
② Restrict processing or request data portability.
③ Object to processing.
To exercise rights, contact: support@synaphive.com.

5. Data Storage & Transfers

  • Primary Storage: All data is hosted with our service provider in the United States.

  • Backups/compliance operations may involve other regions (e.g., Canada).

  • We use GDPR-compliant safeguards (e.g., Standard Contractual Clauses) for international transfers.

6. Key Disclosures

  • App Purchases: We accept and process payments for Synap Hive App versions.

  • External Links: We are not responsible for third-party websites linked from our services.

  • Security: Robust measures (encryption, access controls) are used, but no system is 100% invulnerable.

  • Legal Compliance: Data may be disclosed if required by law (e.g., court orders).

7. Contact Us

For questions, data requests, or GDPR concerns:
Email: support@synaphive.com

This policy complies with GDPR, CCPA, and other global privacy standards. We periodically review and update our practices; check this page for changes.


URL: https://synaphive.com/privacy-policy


Synap Hive Applications
Last Updated: July 25, 2025

1. Introduction
Your privacy is fundamental to us. This policy governs how Synap Hive ("we", "us") collects, uses, and protects information through our mobile applications ("Apps") and website (synaphive.com). By using our services, you consent to these practices.

2. Authentication Methods
We support multiple secure sign-in options:

  • Google Authentication Services: Login via Google accounts

  • Apple Authentication: Sign in with Apple (required on iOS per App Store Guidelines)

  • Social Providers: Facebook, Twitter, GitHub, Microsoft, Yahoo

  • Other Methods: Email/password, SMS verification (one-time use), Anonymous access
    Note: Biometric data (Face ID/Touch ID) is processed locally on your device and never accessed by us.

3. Data We Collect
a. Directly Provided:

  • Account details (name, email)

  • Social authentication IDs (Google, Apple, etc.)

  • SMS verification codes (not stored)

b. Automatically Collected:

  • Location data (only for user interaction features with explicit consent)

  • Usage statistics (app interactions, feature usage)

  • Device information (model, OS version)

  • Cookies and similar technologies on synaphive.com

c. Payment Information:

  • Processed exclusively by Google Play Billing (Android) or App Store In-App Purchases (iOS)

  • We only receive transaction confirmations, never financial details

4. How We Use Data

  • Provide and maintain Apps

  • Enable social interactions (including location-based features)

  • Process payments and subscriptions

  • Improve services through analytics

  • Prevent fraud and ensure security

  • Legal compliance

5. Data Sharing
We may share information with:

  • Authentication Providers: Google (for Firebase Auth), Apple

  • Advertising Networks: Google Ads, Meta Ads (limited to non-sensitive data)

  • Legal Authorities: When required by law
    We never sell your personal data.

6. International Data Transfers
Data may be transferred globally using:

  • EU Standard Contractual Clauses

  • AES-256 encryption at rest

  • TLS 1.3 encryption in transit
    Canadian user data stored exclusively in AWS Canada (Central) region

7. Data Retention

  • Active users: Retained during service period

  • Inactive users: Deleted after 90 days (except active subscriptions)

  • Payment records: Kept for 5 years for legal compliance
    Canadian user data: Retained for maximum 1 year after inactivity

8. Your Rights
Depending on your jurisdiction:

  • Access, correct, or delete data (LGPD/GDPR)

  • Opt-out of marketing (CCPA/CPRA)

  • Data portability requests

  • Withdraw consent
    Contact support@synaphive.com to exercise rights

9. Security Measures

  • Quarterly penetration testing by Cure53

  • Continuous code audits via Snyk and SonarQube

  • Incident Response Plan: Notify authorities and affected users within 72 hours of breach confirmation

  • ISO 27001 and SOC 2 Type II certified infrastructure

10. Children's Privacy
We do not knowingly collect data from users under 13. COPPA-compliant restrictions apply when detected.

11. Region-Specific Provisions
a. GDPR (EU/EEA Users):

  • Right to object to processing for direct marketing

  • Right to withdraw consent at any time

  • Designated EU Representative: support@synaphive.com

b. CCPA/CPRA (California Residents):

c. PIPEDA (Canadian Users):

  • Data stored in Canadian AWS region

  • Right to access and correct personal information

12. Data Protection Officer (DPO)
As required by LGPD:

13. Policy Updates
We'll notify users of significant changes via in-app alerts or email.

14. Contact